BroadVoice: Customer Service and Support

Welcome to BroadVoice Technical Support

Find installation and troubleshooting info specific to your device:

Click a topic below to learn more.

For further assistance, BroadVoice Customer Support Agents are available 24 hours a day, 7 days a week. Support Agents can also answer questions about placing your order or help you track a pending order. Click here to contact Technical Support.

How do I keep my existing phone number?

How do I reboot my adapter?

DSL/PPPoE Set Up: Router & Phone Adapter

Can I take my phone adapter with me when I travel?

What is a router and do I need one?

Is Internet service provided with my BroadVoice account?

Can I change my rate plan at any time?

Where can I find a chart that explains VoiceMail access?

What ports do I need to open if my Phone Adapter is behind a firewall?

Questions about your bill? Please review frequent questions before contacting billing@broadvoice.com with the following information:

Invoice number
Detailed description of the billing issue
Best way to contact you

Need to cancel your BroadVoice service?
Please call 978-418-7300. Be sure to have the following information handy:

Account number or phone number
Reason for cancellation

BroadVoice™ Internet phone service allows residential and business customers to use their cable modem, DSL modem, or other BroadBand Internet connection to make and receive Voice over IP (VoIP) phone calls using an ordinary touchtone telephone. Bring Your Own Device™ (BYOD™) plans allow customers to connect their own SIP devices, including IP phones, softphones, and Asterisk PBXs. BroadVoice utilizes our SecureSIP™ technology to ensure accurate connectivity throughout the user experience. SmartSIP™ technology by BroadVoice is used to optimize the routing of network voice traffic, provides the best possible quality voice transmission for each customer's phone device, and automatically configures BroadVoice Authorized BYOD™ devices

* Significant restrictions apply to Unlimited Plans. Consult the Terms and Conditions for details.
** Unlimited World Plans do not include calls to all International Mobile Phone Numbers or to Special Services Numbers such as Toll-Free or Caller-Paid Information Services or 900 Numbers.

BroadVoice branded product images are CC-BY. Attribute with a link to the source page.


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